The Victorian Inn Policies
At The Victorian Inn, we value our customer privacy and enjoyment, and we strive to make each visit unforgettable. To accomplish this, we operate utilizing the following policies.
A deposit is required to reserve a room. You will be charged the amount of your first night's stay. Your credit card information will be held and charged a cancellation fee if you do not show up.
If cancellation occurs more than 48 hours in advance of the day you are scheduled to arrive you will be charged a $50 cancellation fee. If you cancel less than 48 hours in advance of the day of your scheduled arrival you will be charged the full amount of your first night's stay.
Holiday/Festival Deposit & Cancellation Policy
Telluride Bluegrass Festival, Telluride Film Festival, Telluride Brews & Blues Festival, Christmas & New Year First nights lodging + tax is due upon booking. Remaining balance is due 60 days prior to arrival. Should you cancel outside 60 days of arrival date your deposit will be refunded minus a $60.00 cancellation fee. There is no refund for cancellations given inside 60 days of arrival date.
No-shows will be charged 100% of the amount of a one-night stay plus tax.
No pets are allowed at The Victorian Inn. There will be a minimum $300.00 cleaning fee charged to guests who have pets in any interior room or interior hallway.
Any damages or stolen items will be charged to the customer in full.
No smoking is allowed at The Victorian Inn. There will be a minimum $300.00 cleaning fee charged to guests who smoke in any interior room or interior hallway.
Applicable taxes are subject to change without notice.
The Victorian Inn takes every precaution to protect our customers' information. When customers submit sensitive information via website, it is protected both online and off-line. When our registration/order form asks users to enter sensitive information, such as a credit card number and/or social security number, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Google Chrome and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing.'
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a reservations specialist) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure, locked environment. If you have any questions about the security at our website, you can email us at info@VictorianInnTelluride.com. Reserving a room at www.VictorianInnTelluride.com is absolutely safe. We guarantee that with each purchase you make, any personal information you provide is secure. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges as a result of making a reservation at www.VictorianInnTelluride.com, we will cover your liability up to $50. This applies only if the unauthorized use of your credit card resulted through no fault of your own while using Victorian Inn's secure server, and providing that you notified your credit card provider in accordance with its reporting rules and procedures.
www.VictorianInnTelluride.com's secure server uses the latest industry standard encryption software (SSL) to protect personal information. It encrypts all of your personal information, including credit card number and name and address, so that it cannot be read as the information travels over the Internet.